ABSTRACT
In the conditions of the COVID-19 pandemic, techniques and technologies represent important factors in the business of all companies, especially companies that deal with the collection and delivery of shipments. Reduced social distance during a pandemic directly affects new trends and ways of using technology in business, which accelerates and introduces new technologies such as IoT and 5G network in business. In this paper, the concept of 5G and IoT architecture is proposed, which can be used in all technological phases of postal traffic. The paper presents the possibilities and challenges of introducing IoT and 5G technology in postal traffic. Special attention in the paper is focused on the technological phases of collection and delivery of shipments, and changes that occur in the processes as a result of the introduction and integration of new technologies in postal traffic. © 2021, The Author(s), under exclusive license to Springer Nature Switzerland AG.